Terms and Conditions

1. Introduction

Welcome to Soft Sewn operated by Brand Collective Inc. Your use of this Platform is subject to these Terms and Conditions. By using Soft Sewn, you agree to abide by these terms.

2. Definitions

Throughout these Terms and Conditions, specific terms are defined. Please refer to the Definitions section for clarity on the terms used herein.

3. Eligibility

To place orders on Soft Sewn, you must be over 18 years old. If under 18, you must involve a parent or guardian.

4. Platform Usage

Misuse of our Platform that breaches these Terms and Conditions may lead to legal action.

5. Orders and Contracts

These Terms and Conditions govern the formation of Contracts via our Platform, including order registration, pricing, cancellations, returns, and refunds.

6. Delivery

Details about delivery procedures, associated risks, refusal of orders, and specified delivery locations.

7. Cancellation by Customer (Non-Faulty Product)

Instructions for cancelling orders and conditions applicable to cancellations.

8. Returns and Refunds Policy

Guidelines and procedures governing returns and refunds, excluding certain conditions.

9. Faulty Products

Policies and procedures for handling faulty products, returns, and replacements.

10. Vouchers

Conditions for the usage of promotional vouchers and e-gift cards.

11. Disclaimer of Liability

Content provided on Soft Sewn is without guarantees or warranties. Herah and its affiliates are not liable for damages arising from the use of such content.

12. Indemnity

You agree to indemnify Herah and affiliates against third-party claims resulting from your use of the Platform or breaches of these Terms and Conditions.

13. Guarantee and Complaints Management

Details of Herah's commitment to fulfilling obligations, complaint management, and resolution times.

14. Personal Data Protection

Our Privacy Policy, an integral part of these Terms and Conditions, governs the protection of your personal data.

15. Circumstances Beyond Our Control (Force Majeure)

We're not liable for delays or failures in performance due to uncontrollable events beyond our reasonable control.

16. Notices

Requirements for serving notices and deemed service timeframes.

17. Intellectual Property Rights

Protection of Soft Sewn's content under intellectual property laws and restrictions on business use without proper authorization.

18. Links on the Platform

Disclaimer regarding content on linked sites and limitations on framing our Platform on external websites.

19. Availability, Security, and Accuracy

No guaranteed Platform availability; not liable for device damage or information accuracy.

20. Legal Essentials

Miscellaneous legal provisions including waiver, severability, assignment, relationship, and third-party rights.

21. Governing Law

These Terms and Conditions are governed by Philippine law, with disputes resolved in Philippine courts.

22. Variation

We reserve the right to amend these Terms and policies without prior notice.

23. Account Termination

Our right to terminate accounts for violations or behaviors impacting our business.